45%
Increase in productivity
25
Point increase in customer satisfaction
360
Degree view of the customer
ServiceNow helps Vodafone gain customer insight, while streamlining processes
Vodafone Group is a multinational telecommunications company providing services in 70 countries through its operating companies and partner networks and serving more than 300 million customers.
As part of its digital transformation programme, the implementation of the Now Platform and ServiceNow Customer Service Management has provided customer agents with a simple, intuitive, and streamlined system, allowing clearer insight into a customer’s journey.
Vodafone
CUSTOMER
Vodafone
HEADQUARTERS
Newbury, United Kingdom
INDUSTRY
Services
EMPLOYEES
98,000+
PRODUCTS
PRODUCTS
Now Platform
Our agents now have a 360 degree view of the customer and they have one application that helps them provide excellent service.
Head of Digital Experience
ServiceNow Customer Service Management
Hear how Vodafone improves productivity and customer satisfaction