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Increase customer loyalty and improve your bottom line. Create effortless experiences that bring customers back again and again.

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Embrace speed and agility through automation. Differentiate your business with the secure and resilient delivery of technology.

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Keep your hybrid workforce engaged and productive. Make work easier with a unified experience that brings together people, workplaces, processes and technology.

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Deliver long-term, strategic value and reduce risk by connecting your operations. Strengthen common services and meet changing expectations for global business services and ESG impact.

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Build apps faster with low code. Embrace hyperautomation to modernise and innovate across the enterprise.

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ServiceNow Impact

Speed ROI with ServiceNow Impact. Get a personalised value acceleration solution that boosts your expertise and transforms your digital journey.

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Build the future of IT with digital workflows on a single, unified platform. Connect your enterprise and modernise operations to transform your business.

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Create connected, engaging employee experiences. Motivate your workforce and make it easy for employees to get what they need, when they need it.

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Go beyond traditional CRM and field service. Drive customer loyalty with connected digital workflows that automate work across departments.

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Creator workflows

Build digital workflow apps fast with a low-code platform. Quickly scale across the enterprise to create intuitive, connected experiences users love.

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Now Platform

Transform your enterprise with the Now Platform^®. Simplify how work gets done, deliver intuitive experiences and build digital workflow apps with a single cloud platform.

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See how companies like yours make the most out of their ServiceNow investment. Explore tools and resources to drive business outcomes and achieve success faster.

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Discover new ways to transform the world of work and inspire innovation. Join other ServiceNow visionaries at events worldwide.

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About ServiceNow

We believe in the power of technology to reduce the complexity in our jobs. At ServiceNow, we make work, work better for people with modern digital workflows.

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Virtual Agent

Make it easy for employees and customers to resolve issues fast and get what they need, when they need it, with an AI-powered conversational chatbot.

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Benefits of Virtual Agent

Redefine your support experience

Give your employees and customers an experience they’ll love by automating common requests.

Provide self-service anytime

Let users get resolution in seconds—no need to wait for an available live agent.

See immediate business value

Get instant ROI with guided setup, pre-built conversations, integrations, and configuration tools.

Increase deflections and agent productivity

Route issues to a chatbot automatically, reducing call volumes and increasing efficiency.

Features of Virtual Agent

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Personalize conversations with an intelligent chatbot

Personalised experiences

Get things done with smart, meaningful conversations using the full context of the Now Platform^®.

Pre-built conversational topics for chatbots

Pre-built conversations

Deploy fast using customisable templates for key enterprise IT, HR, and customer service scenarios.

Build and test chatbot conversations easily

Virtual Agent designer

Drag and drop to build and test conversations, then customise the look and feel to match your brand.

Communicate easily with natural language understanding

Natural language (NLU)

Discern everyday language using models tuned for ServiceNow^® workflows, which can evolve over time.

Additional features

Live agent hand-off

Transfer conversation history and context to the right agent so they can quickly resolve issues.

Conversational analytics

Gain insight into user behaviour and trends so admins can make quick, informed decisions.

Intent discovery and topic recommendation

Use machine learning to identify critical topics then add suggested conversations with one click.

Admin console

Configure and manage both virtual and human agents from a single, modern console.

NLU Workbench

Create and tune advanced no-code models. Define intents and map entities to Now Platform data easily.

Multiple NLU providers

Use our built-in NLU engine or connect IBM Watson Assistant or Microsoft LUIS to identify intents.

Third-party channel integrations

Meet your users where they are—on popular messaging apps, collaboration tools, and web portals.

Actionable notifications

Send employees actionable alerts and status updates through Slack, WhatsApp, and Microsoft Teams.

Virtual Agent is part of the Now Platform

How to get Virtual Agent

Virtual Agent is available with the Now Platform. Deliver workflows that connect people, functions and systems with the platform of platforms for digital business.