Telecommunications Service Operations Management
Leverage the power of AI to proactively monitor service health in complex networks.
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Detect network issues
Identify network issues and assess impacts across multiple network monitoring systems.
Manage service health
Improve agent and customer experiences. Proactively notify customers of service events and empower agents with real-time service status using operational intelligence and machine learning.
Identify the root cause
Use the power of AI to turn a tidal wave of events into a trickle of actionable alerts. Cut through the noise to rapidly identify and remediate the root cause of service issues.
See more, know more, do more
Detect network issues
Identify network issues and assess impacts across multiple network monitoring systems.
Manage service health
Improve agent and customer experiences. Proactively notify customers of service events and empower agents with real-time service status using operational intelligence and machine learning.
Identify the root cause
Use the power of AI to turn a tidal wave of events into a trickle of actionable alerts. Cut through the noise to rapidly identify and remediate the root cause of service issues.
Capabilities that scale with your business
TSOM includes key applications and capabilities that can grow with you as your needs change.
Built on the Now Platform®
TSOM includes powerful platform capabilities so you can quickly respond to network issues and minimize service disruption.
Unleash the power of IT
Transform your business with digital IT workflows. Modernize your operations to optimize productivity, cost, and resilience with a single platform for IT.