Task Intelligence
Boost agent productivity with automated task creation, triage, and investigation. Spend less receiving and preparing so customers get answers fast.
Benefits of Task Intelligence
Features of Task Intelligence
Sentiment analysis
Prioritize issues based on user sentiment.
Auto-population
Minimize delays by routing issues to the correct team for faster response.
Admin console
Create and train AI models easily with a guided experience, and review outcomes before you deploy.
Monitoring
See the impact of Task Intelligence on your customer service experience.
Resources
How to get Task Intelligence
Task Intelligence is available with Customer Service Management. Improve service operations and engage your customers.