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Reimagine the retail experience

Build more connected and streamlined retail operations and empower employees to efficiently create exceptional customer experiences.

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Retail

Turn disruption into your competitive advantage.

You face high expectations and disruptions. We connect information from stores to suppliers so you can solve issues, personalise shopping and streamline operations.

Gain efficiency through one platform

Drive meaningful change by accelerating retail's digital transformation.

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Intelligent retail operations

Get more out of in-store technology, optimise store layouts and keep locations in brand alignment.

Customer service excellence

Build customer loyalty through seamless support, end-to-end services and fast issue resolution.

Centralised franchise support

Make it easier to manage a global franchisee network through a single portal and automated workflows.

Connect everything in one place

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Modernise your retail infrastructure

Streamline and automate processes and workflows. Get real-time visibility into your operations, risks, assets and potential supply chain issues.

See example
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Adapt to customer trends

Quickly pivot to changing customer needs and retail trends. Make customer interactions more convenient and personalised with self-service tools and connected system data.

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Empower employees

Make work better for retail sales staff and employees. Automate and optimise manual processes that slow things down and create process bottlenecks.

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A young businesswoman glances at a screen that displays risk-focused graphs.

Secure your retail operations

Protect sensitive customer data, including credit card information and ensure privacy. Do it all while maintaining regulatory compliance—and without interrupting workflows.

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Connect everything in one place

Woman in a blouse next to a screen displaying a workflow for retail store operations and customer care.

Modernise your retail infrastructure

Streamline and automate processes and workflows. Get real-time visibility into your operations, risks, assets and potential supply chain issues.

See example
Smiling man next to a credit card service workflow for retail companies.

Adapt to customer trends

Quickly pivot to changing customer needs and retail trends. Make customer interactions more convenient and personalised with self-service tools and connected system data.

Read report
Portrait of an employee standing next to an enlarged retail IT support instant chat screen.

Empower employees

Make work better for retail sales staff and employees. Automate and optimise manual processes that slow things down and create process bottlenecks.

Watch webinar
A young businesswoman glances at a screen that displays risk-focused graphs.

Secure your retail operations

Protect sensitive customer data, including credit card information and ensure privacy. Do it all while maintaining regulatory compliance—and without interrupting workflows.

Get report

Don't just take our word for it

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95% reduction in integration times

Wayfair unified its web stack structure, applications and services to speed up software releases.

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1,000 days reclaimed in lost productivity

Overstock.com created an enterprise onboarding strategy powered by ServiceNow and Workday.

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Elimination of manual processes

Amplifon moved its IT service management onto a single global platform that's flexible and expandable.

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Featured resources

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ANALYST REPORT

Keep up with changing consumer needs

Find out how retailers can thrive in the "next new normal" as consumer demands change—again.

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WEBINAR

Foster great experiences through stability and growth

Hear how a retail CEO worked to thoughtfully and safely reopen more than 100 retail locations.

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INDUSTRY BRIEF

Accelerate digital transformation to drive change

Connect disjointed systems to become more responsive to changes, threats and opportunities.

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EBOOK

Discover a smarter way to workflow in retail

Learn how to take action—and capitalise on retail's unique industry opportunities.

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WEBINAR

Mobilise employee services across all your locations

See how a major US retailer now provides employees with the right services, when they need it.

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ANALYST REPORT

Respond to security vulnerabilities faster

Learn how retailers can greatly reduce the risk of being breached by improving response processes.

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ANALYST REPORT

Sprint toward the new normal

Find out how retailers are transforming their business models over the next three years.

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ANALYST REPORT

Become more resilient, efficient and convenient

Improve operations and maximise your ROI without losing focus on safe and easy retail experiences.

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SERVICENOW EVENT

ServiceNow World Forum

Join our in-person event for insight from visionaries in your industry.

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Get in touch with pros and peers

Connect with experts at ServiceNow and other champions in retail to discuss industry challenges and how to partner with us to unlock your potential.

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