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Process Optimization

Maximize process performance by uncovering hidden inefficiencies using in-platform process mining.
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Process Optimization
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Benefits of Process Optimization

Uncover process inefficiencies

Get deep insight into processes to understand the root cause of how and why issues occur.

Enhance process performance

View and analyze team performance across your organization and improve workgroup results.

Eliminate redundancies

Streamline work by uncovering and removing redundant tasks and bottlenecks in business processes.

Improve continuously

Drive service excellence with an easy visual map for mining real-time process performance.

Features of Process Optimization

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Streamline business process flows via process mining

Business process flows

Uncover hidden inefficiencies with the push of a button using process data.

Visualize IT, customer service, and HR process workflows

Process map and comparison

See a visual representation of process flows to identify bottlenecks and make improvements quickly.

Automated root cause analysis helps diagnose bottlenecks

Root cause analysis

Optimize processes fast with AI-powered analysis to detect undesired process behavior.

Autodetect non-conformant activities and their impact

Conformance check

Ensure greater regulatory compliance by proactively identifying process deviations and anomalies.

Additional Features

Cluster analysis

Use machine learning to find and fix inefficiencies faster, and understand underlying patterns.

Linked process analysis

Discover and map related processes for a complete view of how they connect to and impact each other.

Easy collaboration

Share process maps across teams for collaboration and process improvement.

Embedded process analysis

Right click to analyze process and issues directly and simply from any filtered list of records.

Performance Analytics integration

Link Performance Analytics KPIs to continual improvement initiatives to track realized business value.

Workforce Optimization integration

Increase process visibility at the team level with Workforce Optimization integration.

Ongoing optimization

Integrate with Continual Improvement Management to refine processes and track their business value.

Resources

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White Papers
White Papers
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Webinars
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Infographics
Ebooks
Ebooks

How to get Process Optimization

Process Optimization is available with these ServiceNow® products.

IT Service Management
Transform the impact, speed, and delivery of IT services.
Customer Service Management
Connect customer service with other teams to resolve issues quickly.
HR Service Delivery
Deliver the right experience to employees anywhere.

You might also be interested in…

 

Workforce Optimization

Manage teams effectively with real-time visibility into agent scheduling and performance.

 
 

Performance Analytics

Anticipate trends, prioritize resources, and continuously improve with real-time analytics.

 
 

Continual Improvement Management

Initiate and track improvements across the enterprise by aligning people, processes, and data.

 

Dig deeper into Process Optimization

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Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.

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