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Increase customer loyalty and improve your bottom line. Create effortless experiences that bring customers back again and again.

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Embrace speed and agility through automation. Differentiate your business with the secure and resilient delivery of technology.

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Employee experience

Keep your hybrid workforce engaged and productive. Make work easier with a unified experience that brings together people, workplaces, processes and technology.

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Operating excellence

Deliver long-term, strategic value and reduce risk by connecting your operations. Strengthen common services and meet changing expectations for global business services and ESG impact.

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Build apps faster with low code. Embrace hyperautomation to modernise and innovate across the enterprise.

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ServiceNow Impact

Speed ROI with ServiceNow Impact. Get a personalised value acceleration solution that boosts your expertise and transforms your digital journey.

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IT Workflows

Build the future of IT with digital workflows on a single, unified platform. Connect your enterprise and modernise operations to transform your business.

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FEATURED SOLUTIONS

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Employee Workflows

Create connected, engaging employee experiences. Motivate your workforce and make it easy for employees to get what they need, when they need it.

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PRODUCTS

FEATURED SOLUTIONS

PRODUCTS

Customer Workflows

Go beyond traditional CRM and field service. Drive customer loyalty with connected digital workflows that automate work across departments.

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PRODUCTS

Creator workflows

Build digital workflow apps fast with a low-code platform. Quickly scale across the enterprise to create intuitive, connected experiences users love.

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Featured Solutions

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Now Platform

Transform your enterprise with the Now Platform^®. Simplify how work gets done, deliver intuitive experiences and build digital workflow apps with a single cloud platform.

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See how companies like yours make the most out of their ServiceNow investment. Explore tools and resources to drive business outcomes and achieve success faster.

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About ServiceNow

We believe in the power of technology to reduce the complexity in our jobs. At ServiceNow, we make work, work better for people with modern digital workflows.

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Legal Service Delivery

Deliver legal services for your enterprise at the speed of business.

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Legal software solution to support legal departments

Modernise legal operations with efficient service delivery. Eliminate silos and manual steps so you can reduce risk while increasing productivity.

Enhance visibility and boost efficiency.

Transform legal from intake to insight

In-house law center for project and matter management

Gain efficiency

Increase practitioner productivity by replacing email tasks with automated workflows. Enable work on multiple requests and legal matters concurrently with an optimised counsel centre.

Improve Operations

Integrate self-service portal for in-house legal work

Deliver enterprise service

Make it easier to get help with a self-service portal for legal service requests. Automate responses for common legal questions with virtual agents.

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Manage and understand scope and volume of requests

Get insight into demand

Make data-driven decisions and answer questions on the spot. Anticipate legal service demand and drive continuous improvement with real-time reporting and dashboards.

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Industry-specific workflows for legal departments

Keep pace with the business

Configure and deploy legal services fast with out-of-the-box workflows for practice areas, based on industry expertise and best practices.

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Transform legal from intake to insight

Gain efficiency

Increase practitioner productivity by replacing email tasks with automated workflows. Enable work on multiple requests and legal matters concurrently with an optimised counsel centre.

Improve Operations

Deliver enterprise service

Make it easier to get help with a self-service portal for legal service requests. Automate responses for common legal questions with virtual agents.

Find Out How

Get insight into demand

Make data-driven decisions and answer questions on the spot. Anticipate legal service demand and drive continuous improvement with real-time reporting and dashboards.

Read Ebook

Keep pace with the business

Configure and deploy legal services fast with out-of-the-box workflows for practice areas, based on industry expertise and best practices.

Get Data Sheet

Don’t just take our word for it

See how companies like yours use Legal Service Delivery to modernise legal operations across the enterprise.

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TECHNOLOGY

35% deflection of contract requests

ServiceNow harnesses automation and digital workflows to transform its legal operations.

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TECHNOLOGY

Deployed in days, not months

CrowdStrike uses ServiceNow’s legal blueprint to accelerate operations.

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SERVICES

Quick return on investment

KPMG simplifies and scales the legal intake process with prebuilt workflows.

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Capabilities that scale with your business

Legal Service Delivery includes key applications and capabilities to modernise legal operations.

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Legal Investigations

Empower employees to raise anonymous ethics complaints to the legal team.

Legal Request Management

Provide employees with an intuitive portal to assign requests to the right legal teams.

Legal Counsel Center

Simplify the practitioner experience and prioritise legal requests for rapid response.

Legal Matter Management

Escalate and track ongoing legal matters without spreadsheets.

Legal Practice Applications

Get faster time to value with pre-packaged, best-practice workflows for legal services.

Reporting

Create on-demand reports using a single data model for instant, up-to-date insights.

Legal Knowledge Management

Increase business efficiency with easy knowledge sharing and collaboration.

Employee Center

Provide a single, unified portal for service delivery across the enterprise.

Now Mobile

Simplify employee self-service with a native mobile app for requests and actions.

Mobile Agent

Make it easy for agents to triage, act on and resolve requests on the go.

Virtual Agent

Resolve issues faster and scale your organisation with intelligent chatbots.

Built on the Now Platform^®

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Workflow automation Build and manage multiple complex workflows with no-code playbooks.

Modern mobile experiences Keep users informed and engaged any time, anywhere with intuitive mobile apps.

Intelligent automation Supercharge your workflows with machine learning and AI-powered experiences.

3Clogic

Consolidate multichannel communications on a cloud-based call centre platform.

Integrations for contracts, privacy, storage, and more

We play nice with existing software

Legal Service Delivery easily integrates with other cloud document management and eSignature solutions to extend common legal workflows.

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Empower your workforce with employee workflows

Elevate employee services

Give your workforce what they need, when they need it using employee workflows. Embed intelligence into all their interactions to break down silos and unlock productivity.