Manage vaccines from the factory to the front line with speed and scale.
Pre-Visit Management
Streamline patient procedure authorisation and scheduling.
Patient Support Services
Smooth the process of onboarding patients into support services.
Patient 360
Pull data from disparate systems into a persona-driven patient view.
Digital documentation
Replace paper processes with easy-to-manage digital forms.
Consent Management
Manage consent forms and programme enrolment digitally and securely.
Agent Workspace
Improve agent efficiency with a workspace built to facilitate resolutions.
Omni-Channel
Support patients and handle customer interactions from any channel.
Self-Service
Equip patients with a self-service portal and a suite of helpful capabilities.
Virtual Agent
Improve the self-service experience with chatbot-based conversational guidance.
Knowledge Management
Provide instant access to relevant knowledge for patients and agents.
Communities
Connect patients, consumers and employees with their peers to find answers.
Playbooks for Customer Service
Manage workflows across teams by digitising and automating internal processes.
Guided Decisions
Help agents resolve cases with contextual next-best action recommendations.
Predictive Intelligence
Simplify and accelerate everyday work with built-in machine learning.
Performance Analytics
Unlock insights to anticipate trends, prioritise resources and improve service.
Case Management
Standardise documentation and fulfilment of employee inquiries and requests.
Visual Task Boards
Assign requests and tasks to other departments and visualise progress.
Surveys and Assessments
Drive continual service improvement with feedback and assessment results.
Built on the Now Platform®
Healthcare and Life Sciences Service Management includes powerful platform capabilities so you can meet the challenges of global disruption in healthcare.