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Leadership

Changing how work, works

We are committed to building an enduring company that helps our customers succeed.

Hear CEO Bill McDermott

Digital transformation is the opportunity of this generation. The need for digital transformation has been accelerated by the Covid-19 crisis, as organizations create new ways of working.

The Now Platform is the workflow standard for digital transformation.

Executive Team
bill mcDermott servicenow ceo
Bill McDermott President and CEO
chris bedi servicenow chief digital information officer
Chris Bedi Chief Digital Information Officer
lara caimi servicenow chief customer and partner officer
Lara Caimi Chief Customer and Partner Officer
Jacqui Canney, Chief People Officer ServiceNow
Jacqui Canney Chief People Officer
cj-desai servicenow chief product officer
Chirantan “CJ” Desai Chief Operating Officer
russ elmer servicenow general counsel
Russ Elmer General Counsel
kevin haverty servicenow chief revenue officer
Kevin Haverty Senior Advisor to the CEO
gina mastantuono
Gina Mastantuono Chief Financial Officer
servicenow chief marketing officer
Michael Park Chief Marketing Officer
Karen Pavlin
Karen Pavlin Chief Equity and Inclusion Officer
Paul Smith, Chief Commercial Officer
Paul Smith Chief Commercial Officer
Nick Tzitzon, Chief Strategy and Corporate Affairs Officer
Nick Tzitzon Chief Strategy and Corporate Affairs Officer
paige young servicenow chief communications officer
Paige Young Chief Communications Officer

Bill McDermott

President and CEO

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I’ve always said – if you’re going to put your name on a business card, it better be for a brand you believe in. For me, that’s ServiceNow. The Now Platform makes the complexity of work simple – and who doesn’t want that? We make work, work better for people. I’m all in.

EXPERIENCE

ServiceNow
President, CEO 2019 – Present
Board of Directors 2019 – Present
Zoom Video Communications
Board of Directors 2022 – Present
Fisker Inc.
Board of Directors 2020 – Present
SAP
CEO 2010 – 2019
CEO, SAP America (and other executive leadership positions) 2002 – 2010
Siebel Systems
EVP, Worldwide Sales and Operations2001 – 2002
Gartner
President 2000 – 2001
Xerox
Division President and Corporate Officer 1983 – 2000

 

EDUCATION

MBA
Northwestern University Kellogg School of Management
Executive Development Program
Wharton School of Business
Bachelor’s, Business Management
Dowling College

 

ASSETS

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Chris Bedi

Chief Digital Information Officer

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We are customer zero. We aspire to be the best example of how our platform and products can transform the way work happens and create great experiences. Being our own best customer helps us make all of our customers more successful.

EXPERIENCE

ServiceNow
Chief Digital Information Officer 2022 - Present
CIO 2015 - 2022
Menlo Ventures
CxO Advisory Board 2020 – Present
Glilot Capital Partners
Technology Advisory Committee 2020 – Present
JDSU
CIO 2011 - 2015
Verisign
CIO, VP Corporate Development, VP HR Operations (and various positions) 2002 - 2011
KPMG
Consultant 1996 – 2002

 

EDUCATION

BSE, Computer Engineering
University of Michigan

 

ASSETS

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Lara Caimi

Chief Customer and Partner Officer

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I’ve always believed that there’s nothing more important than integrity. Our customers trust us to do the right thing. We live it and earn it every day.

EXPERIENCE

ServiceNow
Chief Customer and Partner Officer 2020 - Present
Chief Strategy Officer 2017 - 2020
Confluent, Inc.
Board of Directors 2021 - Present
Bain & Company
Partner 2000 - 2017
Halpern, Denny & Co.
Private equity analyst 2002 - 2003

 

EDUCATION

MBA
Harvard Business School
MIB, Fulbright Scholar
The University of Sydney
BA, Economics and English Literature
St. Olaf College

 

ASSETS

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Jacqui Canney

Chief People Officer

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I believe people are more than a company asset – people are the company. My job is to create the conditions for all our people to thrive.

EXPERIENCE

ServiceNow
Chief People Officer 2021 – Present
American Marketing Association
Board of Directors 2020 – Present
Boston College
Board of Trustees 2021 – Present
Board of Regents 2020 – 2021
Project Healthy Minds
Board of Directors 2021 – Present
WPP Group
Global Chief People Officer 2019 – 2021
Walmart, Inc.
Executive Vice President, Global People Division and Chief Human Resources Officer 2015 – 2019
Accenture
Senior Executive, Global Human Resources Accenture Digital, Technology, Operations, M&A, and other leadership positions 1993 – 2015
Arthur Andersen
Auditor 1989 – 1993

 

EDUCATION

BS, Accounting
Boston College

 

ASSETS

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Chirantan “CJ” Desai

Chief Operating Officer

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Amazing products that create great employee and customer experiences and make work, work better, is our passion.

EXPERIENCE

ServiceNow
Chief Operating Officer 2022 - Present
Chief Product and Engineering Officer 2021 – 2022
Chief Product Officer 2016 - 2021
Zebra Technologies
Board of Directors 2015 - present
EMC
President, Emerging Technologies Division 2014 - 2016
Symantec Corporation
EVP, Information Management Group (and other leadership roles) 2004 - 2013
Pivotal Corporation
VP, Product Development 2002 - 2004
Oracle Corporation
Director, Product Development 1995 - 2002

 

EDUCATION

Master of Computer Science
University of Illinois at Urbana-Champaign
MBA
University of Illinois at Urbana-Champaign

 

ASSETS

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Russ Elmer

General Counsel

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We’re innovating. We’re growing. We’re creating change. The reason we are creating that change is so that people can have better experiences at work. They are why we’re all here.

EXPERIENCE

ServiceNow
General Counsel 2018 - Present
LendingClub
General Counsel 2016 - 2018
PayPal
VP, Deputy General Counsel, Corporate Legal 2015 - 2016
eBay
VP, Deputy General Counsel, Corporate Legal 2014 - 2015
LendingClub Corporation
Deputy General Counsel 2012 - 2014
Pricelock, Inc.
General Counsel 2009 - 2012
eTrade Financial
General Counsel 2000 – 2007 and 2008 – 2009
Gray Cary Ware & Freidenrich
Lawyer/Partner 1990 – 2000

 

EDUCATION

Juris Doctorate
University of California, Berkeley, School of Law
A.B., Political Science, International Relations
Stanford University

 

ASSETS

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Kevin Haverty

Senior Advisor to the CEO

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We focus on the success of our customers. We work hard to solve critical business issues for them. Every customer is important.

EXPERIENCE

ServiceNow
Senior Advisor to the CEO 2022 - Present
Chief Revenue Officer 2020 - 2022
Executive Vice President, Worldwide Sales (and other senior positions) 2011 - 2020
Drift
Board of Directors 2018 - present
EMC
Vice President, Sales, Backup Recovery Systems 2010 - 2011
Data Domain
Vice President, Sales, Americas 2006 - 2010
Thomson Financial
Managing Director of Corporate Communications Sales 2004 - 2006
Brocade
Corporate Account Director 2002 - 2004
EMC Corporation
District Sales Manager 1995 - 2002

 

EDUCATION

BA
Providence College

 

ASSETS

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Gina Mastantuono

Chief Financial Officer

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I love developing and leading world-class teams focused on driving customer success. At ServiceNow, we are passionate about helping our customers deliver great experiences and unlock productivity.

EXPERIENCE

ServiceNow
Chief Financial Officer 2020 - Present
Gong
Board of Directors 2022 - Present
Roblox
Board of Directors 2021 - Present
Ingram Micro
Chief Financial Officer 2016 – 2019
EVP, Finance 2013 – 2016
Revlon
SVP, Chief Accounting Officer and International CFO 2007 – 2013
IAC/InterActiveCorp
VP, Assistant Controller (and various positions) 2003 – 2006
Triarc Companies, Inc.
Director of Corporate Accounting and Finance 1998 – 2002
Ernst & Young, LLP
Manager 1992 – 1998

 

EDUCATION

BS, Accounting and Business Administration
State University of New York at Albany

 

ASSETS

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Michael Park

Chief Marketing Officer

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What we do matters. Our technology can be used to solve literally any challenge the world throws at us. Everyone claims they make an impact on the world. We actually do. And that’s why the world works with ServiceNow. A story I am proud to tell.

EXPERIENCE

ServiceNow
Chief Marketing Officer 2022 - Present
Senior Vice President, Product and Solution Marketing 2020 - 2021
EagleView
Chief Product and Marketing Officer 2019 - 2020
HP
General Manager and Global Head, Emerging Compute Solutions 2014 – 2018
Vice President, Global Strategy and Product Management 2013-2014
Microsoft
Corporate Vice President, Product Marketing, Server and Tools Division 2012 – 2013
Corporate Vice President, Product Marketing, Business Solutions Division 2009 – 2012
Corporate Vice President, Sales, US Small and Midsize Solutions and Partners Group 2005 - 2009
SAP AG
Senior Vice President, Product Marketing, Application Platform and Architecture 2003 – 2005
Vice President, Global Marketing, Small & Medium Business 2001-2002
Siebel Systems
General Manager, Industry Solutions 1998 – 2000
Director, Product Management 1996-1998
Procter & Gamble
Sales Unit Manager, Assistant Brand Manager 1990 – 1994

 

EDUCATION

MBA
Harvard University, Graduate School of Business Administration
BA, Economics and Finance
University of Rochester

 

ASSETS

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Karen Pavlin

Chief Equity and Inclusion Officer

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The further apart we become, the more we need to connect. We all stand to benefit from diversity. Our collective rising tide lifts all boats, creating more opportunities and success for everyone.

EXPERIENCE

ServiceNow
Chief Equity and Inclusion Officer 2022 – Present
Apollo Theater
Board Member 2019 – Present
iMentor
Board Member 2011 – Present
Accenture
Managing Director and North America Inclusion and Diversity Leader 2017 – 2022
Xerox
Client Managing Director and other leadership roles 1994 – 2017

 

EDUCATION

Modern Chief Diversity Officer Program
Cornell University ILR School
Executive Leadership Program
Tuck School of Business, Dartmouth
BA, MA, Marketing
University of Virginia

 

ASSETS

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Paul Smith

Chief Commercial Officer

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Every single person here is committed to taking care of our customers and one another.

EXPERIENCE

ServiceNow
Chief Commercial Officer 2022 – Present
President, EMEA 2021 - 2022
SVP and General Manager. EMEA 2020 – 2021
Salesforce
EVP and GM, UK 2019 – 2020
EVP, EMEA, and other senior leadership roles 2012 – 2019
Techlightenment
Managing Director 2010 – 2012
Umee
Co-founder and CEO 2006 – 2009
Microsoft
Head of Media and Entertainment, Western Europe, and other leadership roles 2003 – 2006
Yospace
Business Development Director 2000 – 2003
Morse Group
Account Director 1997 – 2000
Proctor and Gamble
Territory Manager 1994 – 1997

 

EDUCATION

Geography, Climate Change, 2:1
University of Plymouth

 

ASSETS

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Nick Tzitzon

Chief Strategy and Corporate Affairs Officer

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I love that our purpose and our strategy are perfectly aligned. We guide ourselves based upon what’s best for our customers, colleagues, partners, and communities.

EXPERIENCE

ServiceNow
Chief Strategy and Corporate Affairs Officer 2021 - Present
Chief Strategy Officer 2020 - 2021
Vice President, Office of the CEO 2020 - 2020
SAP
Executive Vice President 2017 - 2019
Senior Vice President, Office of the CEO 2012 - 2017
Bronner
Senior Vice President and COO 2010 - 2012
Dykema Gossett
Government and Public Affairs Advisor 2007 - 2010
United States Government
Chief of Staff, Justice Programs, US Department of Justice 2005 - 2007
Office of the Secretary, US Department of Health and Human Services 2003 - 2005
Commonwealth of Massachusetts
Office of the Governor 2000 - 2003

 

EDUCATION

BS, Government
Suffolk University

 

ASSETS

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Paige Young

Chief Communications Officer

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This is a rare and special moment in my career … the chance to dream big with the most committed, caring, and customer-first team that I’ve ever had the privilege to work with. Together, we are shaping and sharing a powerful message about the value of our Now Platform.

EXPERIENCE

ServiceNow
Chief Communications Officer April 2022 - Present
Unity Technologies
Vice President, Communications 2021 - 2022
Zendesk
Vice President, Communications 2019 - 2021
ADOBE
Senior Director, Creative Cloud Communications 2016 - 2019
Edelman
Executive Vice President & GCRM 2011 - 2016
Expedia, Inc.
Director of Global Marketing Communications 2007 - 2011
Weber Shandwick
Vice President (and other leadership positions) 2002 - 2007
Lithtech Inc.
Director, Marketing Communications 2001 - 2002
WildTangent
Marketing Communications Manager (and other positions) 1999 - 2001

 

EDUCATION

BA, Mass Communications and English Literature
Golden Key Scholar, University of South Florida

 

ASSETS

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Board of Directors
Frederic B. Luddy
Susan L. Bostrom
Teresa Briggs
Jonathan C. Chadwick
Paul E. Chamberlain
Larry Jackson
Bill McDermott
Jeffrey A. Miller
Larry Quinlan
Sukumar Rathnam
Anita M. Sands

Frederic B. Luddy

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EXPERIENCE

ServiceNow
Chairman of the Board 2018 - Present
Founder and Board of Directors 2004 - Present
Chief Product Officer 2011 - 2016
CEO 2004 - 2011

Peregrine Systems
CTO 1990 - 2003

Enterprise Software Associates
Founder

Boole and Babbage Inc.

Amdahl Corporation
Software Developer 1976 - 1980

Susan L. Bostrom

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EXPERIENCE

ServiceNow
Board of Directors 2014 - Present

Gitlab
Board of Directors 2019 – Present

Samsara
Board of Directors 2021 – Present

Cisco Systems
EVP, CMO, Worldwide Government Affairs (and other executive positions) 1997 – 2011

 

EDUCATION

MBA
Stanford Graduate School of Business

BS, Business
University of Illinois

Teresa Briggs

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ServiceNow
Board of Directors 2019 – Present

Warby Parker
Board of Directors 2021 – Present

DocuSign
Board of Directors 2020 – Present

Snowflake
Board of Directors 2019 – Present

Deloitte LLP
Vice Chair & West Region Managing Partner (and various positions) 2011 – 2019
Deputy Managing Partner (and various positions) 1982 – 2011
Board of Directors 2016 – 2019

 

EDUCATION

BS, Accounting
University of Arizona

Jonathan C. Chadwick

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ServiceNow
Board of Directors 2016 - Present

Confluent
Board of Directors 2020 – Present

Samsara
Board of Directors 2020 – Present

Elastic
Board of Directors 2018 – Present

Zoom Video Communications
Board of Directors 2017 – Present

VMware
EVP, CFO, COO 2012 - 2016

Microsoft (after Skype acquisition)
Corporate VP 2011 - 2012

McAfee
EVP and CFO 2010 - 2011

Skype
CFO 2011 - 2012

Cisco Systems
Various finance roles 1997 - 2010

Coopers & Lybrand
Various accounting roles 1993 - 1997

 

EDUCATION

BSc (Hons), Electrical & Electronic Engineering
University of Bath, UK

ACA, Chartered Accountant
ICAEW

Paul E. Chamberlain

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EXPERIENCE

ServiceNow
Board of Directors 2016 - Present

PEC Ventures
President & CEO 2015 - Present

TriNet
Board of Directors 2015 - Present

Veeva Systems
Board of Directors 2015 - Present

JobTrain
Chairman, Strategic Advisory Committee (formerly, Board Member) 2001 - Present

Morgan Stanley
Managing Director (and various senior roles) 1990 - 2015

Princeton University
Lecturer, Finance & Engineering Departments 2019 - Present
Formerly, Distinguished Visiting Professor, Keller Center for Entrepreneurial Studies 2019 - Present

Santa Clara University
Adjunct Lecturer, Finance Department and Leavey School of Business 2020 - Present

 

EDUCATION

MBA
Harvard Business School

BA, History, magna cum laude
Princeton University

Larry Jackson

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EXPERIENCE

ServiceNow
Board of Directors 2020 – Present

Apple Inc.
Global Creative Director, Apple Music 2014 – Present

UCLA Hammer Museum
Board of Directors 2019 – Present

Beats Music
Chief Content Officer 2014 – 2014

Universal Music Group
EVP, Interscope Geffen A&M 2011 – 2014

Sony Music
President, A&R Arista Records (and various positions) 2000 – 2010

Bill McDermott

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EXPERIENCE

ServiceNow
President, CEO 2019 – Present
Board of Directors, 2019 – Present

Zoom Video Communications
Board of Directors 2022 – Present

Fisker Inc.
Board of Directors 2020 – Present

SAP
CEO, 2010 – 2019
CEO, SAP America (and other executive leadership positions), 2002 – 2010

Siebel Systems
EVP, Worldwide Sales and Operations, 2001 – 2002

Gartner
President, 2000 – 2001

Xerox
Division President and Corporate Officer, 1983 – 2000

 

EDUCATION

MBA
Northwestern University Kellogg School of Management

Executive Development Program
Wharton School of Business

Bachelor’s, Business Management
Dowling College

Jeffrey A. Miller

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EXPERIENCE

ServiceNow
Lead Independent Director 2017 - Present
Board of Directors 2011 - Present

JAMM Ventures
President and CEO 2002 - Present

Santa Clara University
Trustee 2012 - Present

Repoint Ventures
Venture Partner 2002 - 2006

Data Domain
Board of Directors 2006 - 2009

McAfee
Board of Directors 2008 - 2011

 

EDUCATION

MBA
Santa Clara University

BS, Electrical Engineering and Computer Science
Santa Clara University

Larry Quinlan

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EXPERIENCE

ServiceNow
Board of Directors 2021 - Present

Jones Lang LaSalle Inc.
Board of Directors 2022 - Present

Deloitte, LLP
Global Chief Information Officer 2010 – 2021
US Chief Information Officer (and other executive positions) 1988 – 2010

National Association of Corporate Directors (NACD) Florida Chapter
Board of Directors 2022 – Present

Easter Seals South Florida
Board of Directors 2021 – Present

American Foundation for the University of The West Indies
Board of Directors 2018 – Present

KIPP Charter Schools Miami
Board of Directors 2017 – Present

IDC
Director, MIS 1986 – 1988

 

EDUCATION

MBA
Baruch College, City University of New York

BS, Industrial Management
University of the West Indies

Sukumar Rathnam

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EXPERIENCE

ServiceNow
Board of Directors 2021 - Present

Amazon.com
Vice President 2011 – 2020 and 2021 – Present

Uber
Chief Technology Officer 2020 – 2021

Microsoft
General Manager & Partner Software Architect 2005 – 2011

PeopleSoft, Oracle
Software engineering and architecture leadership roles 1998 – 2005

Scopus Technology
Senior Director 1993 – 1998

 

EDUCATION

Ph.D., Information Systems
The University of Texas at Austin

MBA
Indian Institute of Management

BTech, Computer Science
Indian Institute of Technology

Anita M. Sands

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EXPERIENCE

ServiceNow
Board of Directors 2014 - Present

New Enterprise Associates
Venture Partner 2022 – Present

Nu Holdings Ltd.
Board of Directors 2020 – Present

UBS Financial Services
Group Managing Director, Head of Change Leadership 2012 - 2013
Group Managing Director & COO 2010 - 2012
Transformation Consultant 2009 - 2010

Citigroup
Managing Director, Head of Transformation Management 2008 - 2009

RBC Financial Group
SVP Innovation and Process Design 2006 - 2008

 

EDUCATION

MSPPM, Public Policy & Management
Carnegie Mellon University

PhD, Atomic & Molecular Physics
Queens University Belfast, Northern Ireland

BSc (Hons), Physics & Applied Mathematics
Queens University Belfast, Northern Ireland

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