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Two utility workers from an oil and gas management company surveying a location for a new field of wind turbines.

Energy and utility service transformation starts here

Power connected operations and modern service delivery for oil and gas companies and utilities through a future-ready digital platform.

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Energy and Utilities

In a disruptive energy and utilities landscape, we help you stay focused on the assets and operations that drive business success.

Harness the power of connected operations.

Operate with flexibility

Increase operational efficiency and meet regulatory standards—while staying agile for business change.

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Operational efficiency

Prepare your technicians to provide the fastest, most accurate service—and track issues to resolution.

Customer service excellence

Handle and resolve requests quickly—and at a lower cost—with a complete view and self-service tools.

Connected operations

Improve the value of your smart grid by gathering data to proactively manage and address outages.

Fuel your enterprise with one connected platform

Utility worker next to a service target and business target graph.

Power operational excellence

Unite legacy systems to create a fully integrated ecosystem and drive continuous improvement. Gain end-to-end data visibility to optimize service delivery and reduce costs.

Example of gas utility software with task items for customer service and field service technicians.

Enhance employee experiences

Automate workflows to connect and empower your teams—from the office to your field operations. Equip everyone to make informed decisions and handle issues with confidence.

A smiling customer views a self-service portal with options for requests relating to various stages of the utility customer journey map.

Elevate the customer journey

Simplify experiences with automated updates and self-service tools. Proactively detect issues and fix problems—before customers even notice them.

Energy IT solutions software which tracks the status of open incidents.

Be secure and compliant

For energy and utility providers, cyberattacks are common—and rising. Give your team the tools they need to respond efficiently.

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Fuel your enterprise with one connected platform

Utility worker next to a service target and business target graph.

Power operational excellence

Unite legacy systems to create a fully integrated ecosystem and drive continuous improvement. Gain end-to-end data visibility to optimize service delivery and reduce costs.

Example of gas utility software with task items for customer service and field service technicians.

Enhance employee experiences

Automate workflows to connect and empower your teams—from the office to your field operations. Equip everyone to make informed decisions and handle issues with confidence.

A smiling customer views a self-service portal with options for requests relating to various stages of the utility customer journey map.

Elevate the customer journey

Simplify experiences with automated updates and self-service tools. Proactively detect issues and fix problems—before customers even notice them.

Energy IT solutions software which tracks the status of open incidents.

Be secure and compliant

For energy and utility providers, cyberattacks are common—and rising. Give your team the tools they need to respond efficiently.

View Infographic

Don’t just take our word for it

See how energy and utility companies like yours are changing the way they work.

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Optimized internal service delivery

Engie provided global HR services for 50,000 employees on a single platform—everything in one place.

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Find Out How

Fulfilled 85% of requests via self-service

Affinity Water created a digital-first experience to reduce regulatory risk and maintain SLAs.

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Saved £1.2 million in 12 months

National Grid fostered innovation by using automation to align IT with business strategy.

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Reduced deficiencies by 50%

Nexen Energy strengthened its external audit process to be faster, sustainable, agile, and transparent.

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Featured resources

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ANALYST REPORT

Increase efficiency, reliability, and satisfaction

Build a foundation for next-generation utility field services to increase worker productivity.

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INDUSTRY BRIEF

Transform energy and utility service delivery

Digitize and connect operations to unlock benefits throughout the supply chain.

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ANALYST REPORT

Reduce the risk of being breached by cyberattacks

Improve end-to-end vulnerability response processes to dramatically reduce cybersecurity risks.

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ServiceNow World Forum

Join our in-person event for insight from visionaries in your industry.

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Two utility workers discussing energy IT solutions.

Get in touch with pros and peers

Connect with experts at ServiceNow and other champions in the energy and utilities sector to discuss industry challenges and how to partner with us to unlock your potential.

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