Now Intelligence
Work smarter and make better business decisions with Now Intelligence. Powered by the Now Platform®, Now Intelligence surfaces information, makes predictions, and automates repetitive tasks so you can focus on strategic work.
Work smarter and faster
Get fast answers and insights with intelligent experiences driven by machine learning and always-on virtual agents.
Taking chat from conversation to resolution
Enable customers and employees to get what they need, when they need it. Surface context‑aware recommendations and deliver better self‑service with conversational AI.
With ServiceNow Virtual Agent, we achieved in weeks what we’d been trying to do for a year.
Katie Jansons
IT Service Manager, The AA
Predict issues and automate action
Increase productivity and simplify work with intelligent automation powered by machine learning.
Enhanced in-platform AI and analytics
Automate routine tasks, detect major incidents, and surface insights so your employees can focus on more meaningful work.
[Predictive Intelligence] is the perfect example of minimizing rework. The content is presented consistently, so it all looks the same to the employees. That’s unmatched.
Franck Nkashama
Process Architect, Novant Health
Make better business decisions
Connect AI and analytics to drive intelligent optimization. Get real-time insights to anticipate trends and prioritize resources.
Precision-tuned performance management
Realize value quickly with KPIs and dashboards tuned for cross‑enterprise workflows. Drive greater visibility, alignment, and continuous improvement with metrics and visualizations.
With smart metrics and real-time visibility, ServiceNow® Performance Analytics is helping us to create a high-performance IT culture. That’s good for IT—but it’s even better for our business.
Jason Hagen
Process Manager, KAR Auction Services
What’s new with Now Intelligence
Powered by the Now Platform
Bring the power of native AI to your organization. With Now Intelligence, you can automate workflows, unify experiences, and augment intelligence from a single platform.