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BUSINESS OUTCOMES

The positive impact on our operations has been extraordinary. We’ve reduced daily ticket volumes by 41% by fixing problems before they occur.

Scott Thomson
VP, Technical Customer Services, Rogers Communications Inc.

Dig deeper

Find out what thought leaders and industry experts have to say about improving the customer experience.

ARTICLE

Challenges accelerate digital transformation

A global pandemic increases demand for customer-centric digital services.

Q&A

Redesigning the customer experience

Hone your digital strategy by untangling and simplifying digital workflows.

Q&A

Satisfied employees mean a better customer experience

Understanding EX’s impact on CX can help support organizations thrive.

ARTICLE

Telecom invests in customer satisfaction

Carriers rebuild customer loyalty and trust by building new digital experiences.

Why ServiceNow

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