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Analyst Report

CCW Digital’s Future of the contact center: A forecast

Organizations want to make sure their contact centers provide positive experiences to attract, satisfy, and retain customers. Up for debate today are the roles automation technology and human employees will play. Read the 2021 CCW Digital market study to learn about pain points and strategies for success. The study also offers:
  • Inventive best practices
  • Recommended technologies
  • Customer experience case studies
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